Legal & Regulatory Information

This is information which the Provision of Services Regulations 2009 requires us to give.

The firm is called Chappell Pascoe Solicitors. It is an unincorporated partnership under the law of England and Wales. A list of the partners is on our website and our letterhead. Our place of business is at Croham House, Croham Road, Crowborough, East Sussex TN6 2RW, telephone 01892 664348, fax 01892 664984, DX 36854 Crowborough, or email info@chappellpascoe.com

We are registered in England and Wales, under number 80742, with the Solicitors Regulation Authority (SRA), which is the regulatory arm of our professional body, the Law Society. We have to comply with the Solicitors Code of Conduct and other regulations, details of which can be found at the SRA website: www.sra.org.uk/solicitors/code-of-conduct.page

The terms of business which will apply to any work which we do for you will vary depending on the type of work. They will be sent to you with our engagement letter. If you want to see the terms of business before you instruct us, please ask. All of our contracts for legal services are governed by the laws of England and Wales.

We carry professional indemnity insurance with XL Insurance Co Ltd of 70 Gracechurch Street London EC3V 0XL (arranged through AON Professional Services) giving worldwide cover of £2million.

Chappell Pascoe is registered for VAT under number: GB 621 9908 29

We try to resolve complaints quickly and directly with you. If you have a complaint, please contact the person you are dealing with at the firm. We shall provide full details of our Complaints Handling Procedure, including details of the Legal Ombudsman on request - or automatically if you have already made a complaint.

Data Protection

We may collect information that you might provide when contacting us with an enquiry. If you do not go on to instruct us, we will not retain your details for the purpose of contacting you in future about our services. If you ask us to do work for you we will collect relevant information from you, which will include personal data. All personal data is stored and used in accordance with the Data Protection Act. 1998.

We may ask you to complete questionnaires or other surveys, used by us for research purposes, although you do not have to participate.

We have procedures in place to protect your personal data from loss, misuse, alteration or destruction. Where personal data that you provide to us is stored electronically, it will be held on our secure servers and protected by a series of security measures. Where personal data is held manually, all of our staff - and any third parties involved - are subject to strict obligations to maintain the security of that personal data. We use information held about you to carry out the work that you instruct us to do, to provide you with information or services that you request or which we think may interest you, and to ensure that we comply with our legal obligation to check your identity and to prevent fraud.

We do not sell your personal data to any third party. Nor do we share it, except as necessary to carry out the work that you instruct us to do, or as required by law, or where third party regulatory bodies are auditing our services or suppliers are updating or maintaining our IT systems.

You have the right at any time to ask us not to process your personal data for marketing purposes. You also have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. We may charge a fee of £10 to meet our costs in dealing with a access request.The data controllers are the partners of Chappell Pascoe Solicitors and their contact details appear on these pages.

Terms of use

These terms govern your use of this website. The website www.chappellpascoe.com is owned and operated by Chappell Pascoe Solicitors.

The copyright in the contents and materials of this website is owned by Chappell Pascoe or by the publishers of the sites to which these pages link. Anyone is entitled to view this website and to use the information contained in this website provided that it is used for information purposes only and not for reproduction or for direct commercial gain. You must not modify in any way the copies of any materials you may have printed off or downloaded from this site.

The materials contained in this website are for general information only and are not intended to constitute any legal advice. If you need legal advice on a specific matter, please get in touch with us using the contact details set out in this site.

Chappell Pascoe Solicitors has taken all reasonable care to ensure that the materials contained in this website are accurate at the date of publication, but accepts no liability for any errors or omissions or for the information being out of date, or for any loss caused by reliance on any statement contained in this website.

Any links from our website to third party websites are provided for your assistance and information only. Chappell Pascoe Solicitors has no control over the content of other websites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

Chappell Pascoe Solicitors makes all reasonable attempts to exclude viruses from this website. However, it cannot guarantee that its website will at all times be free of viruses and Chappell Pascoe Solicitors does not accept any liability in this respect. It is suggested that all users take appropriate safeguards before downloading information from this website.